Frequently asked questions
Is Pet Health Vault free?
Yes, for one pet and up to 3 documents, with health tracking and reminders. Premium adds unlimited pets and documents and vet PDF reports, with a 7-day free trial.
Do I need an account?
No. The app works without an account: install it and add your first pet.
Where is my pet's data stored?
Only on your phone, in the app's private storage. We do not run a server that receives your records and we cannot see them. Details in the privacy policy.
Does the app work offline?
Yes. Everything works offline, at the vet, while travelling or at the border. Internet is only used to buy or check your Premium subscription.
What happens if I change phones?
There is no online sync. If device backup is turned on, Google may include the app's data in your personal backup. You can also export your data as JSON, or as a PDF report (Premium), before switching devices.
Which pets can I track?
Dogs, cats, rabbits, birds and other pets, with name, breed, date of birth, photo and notes.
How do reminders work?
Create a reminder for a vaccine, treatment, medication or appointment, once or recurring. The notification is scheduled on your phone, with no server involved.
How do I cancel Premium?
In Google Play: Payments and subscriptions, then Subscriptions, then Pet Health Vault. To avoid being charged, cancel at least 24 hours before the trial or renewal ends.
Is the app available on iPhone?
Not yet. Pet Health Vault is available on Android through Google Play. Join our Discord to hear when iOS launches.
Does the app replace my vet?
No. It is a record-keeping tool. It does not diagnose or give veterinary advice.
How do I delete my data?
In the app: Settings, then delete all data, or uninstall the app. Full instructions: delete your data.
Another question? Email support@pethealthvault.app or ask on Discord.